Communicating Effectively

About this course

“People are more likely to change in response to a combination of new experience and communication than in response to communication alone.”

“It’s not what our message does to the listener, but what the listener does with our message that determines our success at communication.”
Mackay, H. (1994) “Why Don’t People Listen”, Sydney, Pan Australia

Communication is the foundation upon which all business is transacted, and is therefore both personally and professionally, key to the success of the individual and the organisation.

Workshop Objective

To provide participants with the fundamental skills, tools and practice for identifying their communication style and that of others, capitalising on strengths and addressing development areas

Who this course is for

This workshop is designed for:

  • All staff members within an organisation*

*This programme can be modified for Managers, Supervisors and Team Leaders

How this course is delivered

All workshops may be conducted onsite or at our premises, with experienced facilitators providing group and/or individual instruction. Training is provided through hands-on learning, relevant exercises and the provision of a participant handbook containing training materials, tools, templates and checklists, ready for use back in the workplace.

Our participants are also entitled to complimentary telephone consultation/advice within 60 days of workshop completion.

Tailoring & Customisation

This workshop is able to customised to suit your requirements using appropriate and relevant scenarios from your specific workshop/organisation.

Workshop Content Summary

Understanding Organisational Culture & Communication

  • Introduction to organisational culture and communication
  • The 4C’s of communication
  • Impact of culture on communication

Developing your Personal Communication Skills

  • What is effective communication?
  • The communication process
  • The ways in which we communicate
  • Miscommunication – a breakdown of the process
  • Active Listening
  • What’s the difference between hearing and listening?
  • Questioning skills
  • Effective questioning techniques
  • Paraphrasing, verifying and summarising
  • Explaining/giving instructions
  • What to avoid when questioning
  • Visualisation and brain power
  • The power of imagery
  • Controlling negative images
  • De Bono’s Six Thinking Hats
  • Verbal behaviour

Understanding Power and Influence

  • Influencing skills
  • Revisiting the relationships you manage
  • Assertiveness versus aggression
  • The benefits of assertiveness
  • Becoming more assertive
  • A 6 step approach for influencing
  • Managing levels of conflict

Course Outcomes

Successful completion of this workshop will enable participants to:

  • Identify their own strengths and weaknesses in communication
  • Minimise communication “roadblocks” they may have previously employed
  • Demonstrate enhanced skills in active listening and two-way communication
  • Apply effective communication skills in negotiation and conflict situations

Facilitators of this workshop will use a case study and scenario-based delivery approach to provide participants with a ‘hands-on’, multi-faceted and challenging learning experience.

Course Dates

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