Communicating Effectively

“People are more likely to change in response to a combination of new experience and communication than in response to communication alone.”

“It’s not what our message does to the listener, but what the listener does with our message that determines our success at communication.”
Mackay, H. (1994) “Why Don’t People Listen”, Sydney, Pan Australia

Communication is the foundation upon which all business is transacted, and is therefore both personally and professionally, key to the success of the individual and the organisation.

Workshop Objective

To provide participants with the fundamental skills, tools and practice for identifying their communication style and that of others, capitalising on strengths and addressing development areas

Who this course is for

This workshop is designed for:

• All staff members within an organisation*

*This programme can be modified for Managers, Supervisors and Team Leaders

Successful completion of this workshop will enable participants to:

• Identify their own strengths and weaknesses in communication
• Minimise communication “roadblocks” they may have previously employed
• Demonstrate enhanced skills in active listening and two-way communication
• Apply effective communication skills in negotiation and conflict situations

Facilitators of this workshop will use a case study and scenario-based delivery approach to provide participants with a ‘hands-on’, multi-faceted and challenging learning experience.