About this course
Responding to critical situations with a structured management framework & communications plan…
With today’s rapidly changing business environment coupled with the need to be fast to market, critical situations are unfortunately becoming something that every organisation has to deal with…
Nothing can prepare an organisation for every situation, but as with all areas of business there are guidelines that can establish effective management without adding to the problem by seeking an equitable solution.
Problems often manifest into a critical situation causing a significant distraction from delivering service elsewhere:
- Severe Technology Or Service Failure
- Breach Of Company Obligations
- Manifesting & Unresolved Customer Problem
‘…research has proven that when a problem is managed professionally and effectively the chance of customer retention is greatly increased. In fact customers accept problems if they are well managed…’
Workshop Objective
This two-day workshop has been designed with the objective of providing participants with the skills and hands-on situational experience to effectively manage critical situations.
It covers the essential element of communication and combines this with a proven approach for critical situation management through to a conclusive resolution.
An experienced facilitator will provide practical tips and techniques to improve the management and interpersonal interaction of critical situations.
Who this course is for
Team Leaders, Business Managers, Service Delivery Managers, Technical Managers, Project Managers.
This workshop is designed for all business sectors but is of particular value to high technology service companies
Options
A specific case study can be created for your organisation tailoring the workshop to your business environment.
This workshop can be integrated with other learning modules to meet your exact needs.
PMPartners can also help your organisation develop a process for dealing with Critical Situations.
