The ITIL Executive Overview Workshop provides a 1 day summary of the Information Technology Infrastructure Library (ITIL) framework.
ITIL, the Information Technology Infrastructure Library, is the most widely accepted IT-process management framework in the world. It has been accepted as the de facto standard for managing IT organisations. ITIL describes the processes required for managing an IT infrastructure efficiently and effectively in order to guarantee the service levels agreed upon by the IT organisation and its customers.
This workshop is specifically designed for IT executives, managers, project managers and practitioners wanting to gain a high level knowledge of IT Service Management Best Practice and how this foundation supports successful delivery of organisational projects.
Participants will develop a high level understanding of the ITIL process model and how the processes interrelate.
Core Service Sets
This Workshop is based upon ITIL’ s 2 Core Service Sets; Service Support & Service Delivery. These 2 core sets are made up of 11 disciplines, listed below:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
- Service Level Management
- IT Service Continuity Management
- Financial Management for IT Services
- Availability Management
- Capacity Management