ITIL® 4 Foundation Certificate Course

ITIL® 4

Don’t get left behind…

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organisations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

ITIL supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs. ITIL provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.

The ITIL approach enables individuals and organisations that use IT to realise business change, transformation and growth.

The ITIL 4 value proposition

We are in a time of unprecedented change, known as the ‘Fourth Industrial Revolution’. It is an increasingly fast-paced and complex environment, requiring organizations to be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to succeed. ITIL 4, through its framework, helps organizations to connect and align these different challenges that are relevant not only to ITSM professionals, but also by a wider range of professionals working in the digital world.

ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation.

About this Course

Course Objectives

The objectives of this course are to:

  • Introduce you to the management of modern IT-enabled services
  • Provide you with an understanding of the common language and key concepts relating to ITIL
  • Show you how your organization and your work can improve with the ITIL 4 guidance
  • Sit the ITIL 4 Foundation exam

How this Course is Delivered

Course Summary

Overview of Service Management

Exploration of what is meant by ‘service’ and the four dimensions of service management. Key concepts of service relationships.

Creating value

Key concepts associated with value creation.

The ITIL Service Value System (SVS)

The core components of the SVS. Exploration of how the service value chain supports each service value stream.

The ITIL practices

Overview of 18 ITIL practices, such as Relationship Management and Supplier Management. In-depth review of how 7 key practices, such as Service Desk and Problem Management, fit within the service value chain.

ITIL guiding principles

Determine how the ITIL guiding principles can help an organisation adopt and adapt service management.

Outcomes & Certification Eligibility

Certification

The course includes the foundation examination which consists of:

  • 40 multiple choice questions
  • 65% pass mark (26/40)
  • 60 minutes duration
  • Closed book

PeopleCert administers the ITIL® 4 Foundation examination scheme.

Course Prerequisites

Prerequisites

This is an entry level certificate so there are no prerequisites for this course.

Course Dates

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