Problem Solving & Decision Making Course

About this course

Problems, risks, issues and challenges are an element of our everyday business lives. How we manage them is up to us. We can view them as obstacles to be removed, or embrace them as opportunities for organisational development and growth.

Too often we treat the symptoms only to find that the problems themselves persist…

Workshop Objective 

To present participants with effective tools and techniques for uncovering the true causes underlying problems, analysing these causes, generating creative solutions and implementing plans.

Who this course is for 

This workshop is designed for:

  • All staff working within a challenging environment

How this course is delivered

All workshops may be conducted onsite or at our premises, with experienced facilitators providing group and/or individual instruction. Training is provided through hands-on learning, relevant exercises and the provision of a participant handbook containing training materials, tools, templates and checklists, ready for use.

Our participants are also entitled to complimentary telephone consultation/advice within 60 days of workshop completion.


Assessment of competence is established by observation of contribution and participation during case study exercises and group discussion.

Follow-up assignments are not part of this workshop offering, but may be estimated, designed and conducted upon request.

Options & Customisation

Optional training modules may be added to this workshop:

  • Additional day/s to cover a greater depth and practical application practise scenarios.


  • This workshop may be cost effectively customised to suit your timeframe and business environment using a workplace-based scenario or project.

Workshop Content Summary

  • Problem Solving versus Decision Making
  • Problem Solving Models
  • The 5 Step Guideline
    • Defining the Problem
    • Analysing the Causes
    • Exploring Options and Choosing Solutions
      -Mind Mapping
      -Six Thinking Hats
      -Nominal Group Technique
      -Pareto Principle
  • Planning Actions
  • Monitoring Results

Outcomes & Certification Eligibility

Successful completion of this workshop will enable participants to:

  • Clearly identify and define a problem
  • Investigate the components and apparent causes of a problem
  • Use appropriate creative techniques to explore possible solutions
  • Use appropriate analytical techniques to narrow alternatives and make a sound decision
  • Understand their usual approach to problem-solving/decision-making, and achieve their action plan

Facilitators of this workshop will use a scenario-based delivery approach to provide participants with a ‘hands-on’, multi-faceted and challenging learning experience

Course Prerequisites

This workshop is designed for:

  • PMO Managers
  • Program Managers
  • Project Managers
  • Managers and Team Leaders involved in selecting or managing vendors

Course Dates


There are currently no dates scheduled. Please contact us today for future availability.



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