Stakeholder Profiling & Communications Management

Stakeholder Profiling & Communications Management

The ability to effectively read, understand and build rapport with your stakeholders provides you with a distinct advantage when it comes to managing expectations, negotiating and dealing with difficult situations.

Understanding your stakeholders’ communication and personal styles, body language & mannerisms as well as what ultimately motivates them, lays the groundwork for committed and results driven business relationships.

About this course

Workshop Objective

To provide participants with the skills, tools and techniques for effective and enduring stakeholder relationships as well as those for minimising potential problems and misunderstandings.

How this course is delivered

Customisation Options

The following customisation options are available for this programme:

  • Additional day/s to explore more advanced aspects of stakeholder management; communication, presentation, business requirements gathering and expectations management.
  • A condensed one day format based upon selected modules.
  • A workshop customised to your business environment using a current scenario or project.

Workshop Content Summary

(CONTENT INCLUDES INDIVIDUAL PRACTICE AND FEEDBACK SESSIONS)

Gauging Personal Communication and Leadership Styles

  • Identifying personal pitfalls and ‘blind spots’
  • Understanding key personal differences and their significance in strategic relationships

Building Rapport

  • Taking the time to actively listen
  • Tips and tricks for maintaining interest – yours and theirs
  • Asking the right questions, the right way, and getting them answered
  • Decoding and Using Body Language
  • Reading Verbal & Non Verbal Cues
  • Responding to specific body language
  • Avoiding ‘over-reading’ pitfalls
  • Communicating Assertively
  • Ensuring that your needs are communicated and met
  • Conducting Persuasive Stakeholder Presentations

Reaching Mutually Beneficial Outcomes through Principled Negotiation

  • Stakeholder Mapping Techniques
  • Using the ‘Negotiation Planner’
  • Managing Conflict
  • Handling Emotions, Games, Tactics and Bullying Techniques
  • Concluding the Negotiation and Affirming Commitment

Outcomes & Certification Eligibility

Successful completion of this workshop will enable participants to:

  • Identify Communication and Personality Styles
  • Build rapport, empathy and mutual understanding
  • Extract important information through effective listening and questioning techniques
  • Perceive, translate and act upon body language signals
  • Deliver persuasive stakeholder presentations
  • Use assertiveness in stakeholder negotiation to reach mutually beneficial outcomes

Facilitators of this workshop will use a scenario-based delivery approach to provide participants with a ‘hands-on’, multi-faceted and challenging learning experience.

Course Prerequisites

There are no prerequisites for attending this workshop

Pre-Course Work

Participants may be required to complete a pre-course self appraisal and to consider particular areas for development.

Course Dates

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