Use Case Modelling

About this course

A business process is the combination of a set of activities within an enterprise with a structure describing their logical order and dependence, and whose objective is to produce a desired result. Business Process Modelling through use cases enables a common understanding and analysis of a business process.

This use case modelling workshop explores the subject of Business Process Modelling and creating the interaction between stakeholder and the system. The workshop commences with a definition of the Organisational and Business contexts, which enable the Business Analyst to understand the context within which they will operate (analyse). Both organisational and business contexts may be depicted graphically by way of models, the Business Process Model using use cases being a typical model utilised by the Business Analyst.

To assist the Business Analyst in constructing a model, or set of models, there are a number of tools, techniques and best practice approaches which have evolved globally within the IT industry. For our purposes, we will touch upon the Unified Modelling Language (UML) approach, and shall additionally introduce Business Process Modelling as two best practice approaches used within the analysis (and associated) domains, both in Australian and global organisations.

Workshop Objective

  • Building upon fundamental business analysis concept with activities and workflows in line with the BABOK
  • Introduction to Use Cases and their value to the organisation
  • Understanding the key elements of use cases using endorsed tools and techniques
  • Understand stakeholders, design scope using industry approved techniques
  • UML overview and introduction to the commonly used symbols
  • Developing a use case from Requirements documents and understanding associated risks

Who this course is for

This Business Process Modelling course will benefit the following roles:
  • Business Analyst: Assist the BA in understanding the value of use case modelling and will enable them to construct a correct, concise and complete use case, which represents the current and future organisational (and business) environments, thereby enabling requirements elicitation to come alive, through use case process models.
  • Solution Architect: Enable the Solution Architect to understand the business environment and future need, through a common use case ‘language’. The use case will additionally enable the Architect to map the process to physical system (and network) capabilities.
  • Developers: Enable the technical team (including developers) to acquaint themselves with, and understand the ‘tools’ through which the business ‘need’ is established, and the use case are the requirements that have been elicited and analysed. Understanding this graphical ‘method’ will enable the technical team to recognise and speak the same ‘language’ as the BAs, and further assist them in reviewing BA documentation and working on the technical specifications.
  • Project Manager: Enable the Project Manager to understand the documentation ‘standards’ adopted by Business Analysts, thereby enabling the PM to better review documentation, against the said  best practice documentation techniques.

How this course is delivered

Facilitators of this workshop will use a case study delivery approach to provide participants with a ‘hands-on’, multi-faceted and challenging learning experience. Participants will be actively engaged in case study activities, scenarios and role-plays to gauge their current skill levels, and to further develop and build new skills for immediate transfer to their workplace.

A comprehensive participant handbook is provided. Our participants are also entitled to complementary telephone consultation/advice within 60 days of workshop completion. All workshops may be conducted onsite or at our premises, with experienced facilitators providing group and/or individual instruction.

All workshops are able to be customised to suit your requirements, using a project scenario from your workplace as a case study.

Workshop Content Summary

  • What is business process modelling and how does it benefit change initiatives?
  • Workshop objectives
  • Participant introductions and objectives

Use case and its benefits

  • What is a use case?
  • Use cases and the requirements process
  • Use cases as project-linking structure
  • When use cases add value
  • Traceability throughout the project lifecycle

Unified modelling Language

  • UML background
  • Using  UML standards
  • Learning the most common UML symbols
  • BPMN concepts in addition to UML symbols

The use-case writing process

  • Developing use cases tracing from stakeholder and functional requirements

Finding actors in support of use cases

  • Identifying and understanding actors’ roles within the  process
  • Communicating effectively to elicit requirements


Creating use-case diagrams
  • Outlining a use case
  • Detailing a use case
  • Use case writing tips

Process Modelling Risks

  • Identifying process risk, and
  • Managing process risk

A final word on use case and modelling

  • To model or not to model?
    • Considerations, and
    • The value of business process modelling through use cases
  • Modelling Opportunities.
  • Analysis and Beyond: the relevance of models

Workshop Summary and Review

  • Workshop review and learnings
  • Action Plans and where to next….

Course Outcomes

PM-Partners group is a Global PMI (Project Management Institute) Registered Education Provider.

Participants who have been awarded the Project Management Professional Certification (PMP®) by the Project Management Institute are eligible to earn 14 PDUs for their participation in this workshop.

Course Prerequisites

In order to derive the greatest benefit from participation in this workshop, participants should be working in a business analysis environment or planning to do so in the near future. Students should have a general understanding of object-oriented analysis and design concepts. Students should have an understanding of the Business Analysis role and the responsibilities of a BA through the project lifecycle. Requirements understand and basic experience of the elicitation process.

Course Dates


There are currently no dates scheduled. Please contact us today for future availability.



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