Change Management

One of the challenges facing organisations today is how to modify the business through regular change initiatives, with minimum disruption and maximum gain. Research suggests that 70% of projects fail to secure their anticipated benefits because organisations install new systems, processes or practices, but fail to implement the change fully – people are not sufficiently equipped for or committed to, the new ways of working to sustain them. This demonstrates an obvious need for professionals to supplement traditional project and business management skills with skills in change leadership.

About this Course

Foundation Course Objectives

The Foundation course includes the review, consolidation of concepts and exam questions to prepare participants for the Foundation level certification. Other key objectives are to:

  • Understand how individuals are impacted by change and be able to develop strategies to help people through change
  • Develop insights into how organisations work, organisational culture and the models and processes of change
  • Understand the drivers of change, the change governance structures typically used in organisations and how to define a change vision
  • Appreciate how to prepare people for change and support their learning and motivation to change
  • Learn about the stakeholder engagement process and how to develop suitable communications strategies and plans
  • Appreciate the impact of change on organisations, how to build momentum for change and sustain it
  • Understand the importance of defined change roles, and how to build and support an effective change team

Practitioner Course Objectives

The Practitioner course prepares participants to undertake and pass the Change Management Practitioner Examination.  The Practitioner level qualification aims to measure whether the candidate has sufficient knowledge and understanding of the Change Management guidance to apply and tailor it to a given scenario situation.

The course also includes review, consolidation of concepts and exam questions for the Practitioner level certification.

Please note that the Practitioner course is an examination preparation course and focuses on the application of Change Management to prepare candidates for the Practitioner examination.

How this Course is Delivered

Course Summary

The Foundation course provides a working knowledge of the key principles of Change Management and addresses:

  • The change management context
  • Change and the individual
  • Change and the organisation
  • Stakeholder strategy
  • Communication and engagement
  • Change impact
  • Change readiness
  • The change team
  • Effective teams and team development
  • Preparing for resistance

The Practitioner course looks at applying all areas of the Foundation course and includes:

  • Project Management – change initiatives, projects and programmes
  • Sustaining change
  • Change levers
  • Reinforcing systems
  • Review of Practitioner examination format
  • Practice Practitioner examination question

Outcomes and Certification Eligibility


The purpose of the Foundation certification is to confirm that a participant has sufficient knowledge and understanding of change management to work as an informed member of a team working on an organisational change initiative.

The Foundation course includes the Change Management Foundation Examination which consists of:

  • Multiple choice format (closed book)
  • 50 multiple choice questions
  • 50% pass mark (25/50)
  • 40 minutes duration

Weekend courses: Exam taken on the morning of day 1 of the Practitioner course.


The Practitioner course includes the Change Management Practitioner Exam. Please note: a Foundation examination pass is a prerequisite to sitting the Practitioner examination.

The exam consists of:

  • Complex multiple choice based on a case study scenario
  • 4 questions of 20 marks each
  • 40 marks required to pass (out of 80 available) – 50%
  • 5 hour duration
  • Open book (The Effective Change Manager’s Handbook only)

The exam is taken on the afternoon of Day 2 of the Practitioner course.

The Change Management qualification is valid for 5 years. Practitioners should re-register within 3-5 years of their original certification in order to demonstrate their commitment to professional development.

APMG International administers the Change Management examination scheme.

Course Prerequisites


To gain the most benefit from participating in this course, the following experience is recommended:

  • Previous or current experience of working on change initiatives, or planning to do so in the near future
  • Previous experience in a change environment

Pre-course work

Participants are required to complete pre-course preparation for the Foundation course.

Please be aware that pre-course work must be completed prior to the course. Failure to complete pre-course work may mean that you are not ready to fully participate in the course and may limit your ability to gain the outcomes you are hoping to achieve.

Pre-course material will be sent out 2 weeks in advance of the course (or at time of booking if booking less than 2 weeks prior to course commencement).


To be eligible to sit the Change Management Practitioner examination, participants must have obtained a pass in the Change Management Foundation exam (25 or more out of 50).


Where is the training venue located?

Sydney courses are held at 10 Barrack St, Sydney.

Melbourne courses are held at 500 Collins St, Melbourne.

I require an invoice before payment is processed – can I still book this course online?

Yes. Simply select ‘invoice’ from the payment options during the checkout process and one of our consultants will be in contact to organise payment.

Can I buy these courses as a package?

Yes. Change Management Foundation and Change Management Practitioner can be purchased together as a package at a discounted rate. Book now & save!

Is this a certified course?

Yes. The Foundation and Practitioner exams are undertaken on the final day of each course. Upon passing the exams you will be certified.

Is the exam fee included?

Yes. The exam fee is included in the course cost. Please note: You must have completed and passed the Foundation exam as a prerequisite to sitting the Practitioner exam.

Course Dates


There are currently no dates scheduled. Please contact us today for future availability.



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    Change Management Foundation to Practitioner Certificate Course (Weekend)
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